Privacy policy

Privacy Policy

Last updated: July 22, 2026

Welcome to Soleris ("we," "our," or "us"). Your privacy matters to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.soleris.pk or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse or place an order on our website, we may collect the following information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order history
  • Payment-related information (processed securely by our payment partners)

Device Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring website

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze visitor behavior
  • Provide a better shopping experience

You can disable cookies through your browser settings, although some features of our website may not function properly.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you regarding your purchase
  • Provide customer support
  • Send shipping and delivery updates
  • Prevent fraud and unauthorized transactions
  • Improve our products and website
  • Analyze website performance
  • Respond to your inquiries
  • Comply with legal obligations

With your permission, we may also send promotional emails or SMS messages about new collections, exclusive offers, and updates. You may unsubscribe at any time.

3. Payment Information

Payments made through our website are processed by trusted third-party payment providers.

Soleris does not store your complete debit or credit card information on our servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers when necessary to operate our business, including:

  • Courier and shipping companies
  • Payment processors
  • Shopify
  • Marketing and analytics providers
  • Government or legal authorities when required by law

These providers are permitted to use your information only to perform services on our behalf.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While we strive to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may send updates regarding:

  • New arrivals
  • Product launches
  • Promotions
  • Exclusive offers

You may unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

7. Your Rights

Depending on applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your information
  • Request deletion of your information (where legally permitted)
  • Withdraw consent for marketing communications

To make such a request, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Soleris

Website: www.soleris.pk

Email: info@soleris.pk

WhatsApp: +92 306 8610915

Customer Support Hours:

Monday – Saturday

10:00 AM – 6:00 PM (PKT)

Thank you for trusting Soleris. We appreciate the opportunity to serve you and are committed to protecting your privacy.