Refund policy

Refund & Exchange Policy

At Soleris, we take pride in delivering products that meet our quality standards. Every order is carefully inspected before it is packed and dispatched.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

  • Your order number
  • Clear photos of the product
  • An unboxing video (strongly recommended)
  • A brief description of the issue
  • You can contact us at:

Email: info@soleris.pk

WhatsApp: +92 306 8610915

If your claim is approved, Soleris will arrange an exchange at no additional cost.

Exchange Window

We offer exchanges within 7 days of receiving your order.

Requests submitted after 7 days cannot be processed.

Exchange Eligibility

To qualify for an exchange, the product must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, tags, accessories, and the matching pouch (if applicable).
  • Not show signs of wear, damage, stains, or misuse.

Items that do not meet these conditions may not qualify for an exchange.

Change of Mind

If you simply change your mind after receiving your order, we are happy to offer a one-time exchange for another available product or colour of equal value.

Customers are responsible for the courier charges associated with the exchange.

A 15% restocking fee may apply if a refund is exceptionally approved at Soleris' sole discretion.

Refunds

As a general policy, Soleris does not offer refunds for change-of-mind purchases.

Refunds are only considered in exceptional circumstances, including:

  • The product is defective and a replacement is unavailable.
  • The incorrect product was delivered and an exchange cannot be arranged.
  • Soleris cancels a prepaid order before dispatch.

If a refund is approved, it will be processed using the original payment method (for prepaid orders) or another mutually agreed method within 7–10 business days after approval.

Return Shipping

  • If the return is due to an error by Soleris (damaged, defective, or incorrect product), we will bear the return shipping cost.
  • For exchanges requested due to personal preference, customers are responsible for the courier charges.

Non-Exchangeable Items

We cannot accept exchanges or refunds for:

  • Products that have been used.
  • Products returned without original packaging or tags.
  • Products damaged after delivery.
  • Requests made after the 7-day exchange period.

Order Refusals

Repeated refusal of Cash on Delivery orders may result in Soleris declining future Cash on Delivery purchases or requesting prepaid payment for future orders.

If you have any questions, please contact us at:

Email: info@soleris.pk

WhatsApp: +92 306 8610915

Our team will be happy to assist you.