Shipping policy

Shipping Policy

At Soleris, we understand the excitement of receiving your order. That's why we work hard to process and dispatch every order as quickly and carefully as possible.

Every Soleris bag is inspected before it leaves our facility to ensure it reaches you in excellent condition.

Whether it's your first purchase or you're shopping with us again, we're committed to providing a smooth and reliable delivery experience.

Order Processing

All orders are processed within 1–2 business days after your order is confirmed.

Orders placed on Sundays or public holidays will be processed on the next business day.

During new launches, promotional campaigns, or peak shopping periods, processing times may be slightly longer. If this happens, we'll keep you informed.

Delivery Time

Once your order has been dispatched, estimated delivery times are:

  • Lahore: 2–3 business days
  • Other cities across Pakistan: 3–5 business days

Please note that these are estimated delivery times and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

  • Standard Delivery: PKR 250 per order
  • Free Delivery: Available on orders meeting our advertised free-shipping offer (if applicable).

Any applicable charges will be clearly displayed during checkout before your order is confirmed.

Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, WhatsApp, or email (where available), allowing you to monitor your shipment.

Delivery Information

To help us deliver your order successfully, please ensure that:

  • Your delivery address is complete and accurate.
  • Your phone number is correct and reachable.
  • Someone is available to receive the parcel at the delivery address.

If a delivery attempt is unsuccessful because of incorrect information or customer unavailability, the courier may attempt delivery again or return the parcel to us. Additional shipping charges may apply for re-dispatching the order.

Delivery Delays

While we work with trusted courier partners across Pakistan, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Political or security restrictions
  • Remote delivery locations
  • Courier operational delays

If your order has not been delivered within 5 business days after dispatch, please contact our customer support team, and we'll be happy to assist you.

Damaged or Missing Deliveries

If your parcel arrives visibly damaged or you receive an incorrect item, please contact us within 7 days of delivery.

To help us investigate the issue quickly, please provide:

  • Your order number
  • Clear photographs of the parcel and product
  • An unboxing video (strongly recommended)

For more information, please refer to our Refund & Exchange Policy.

Contact Us

If you have any questions regarding your order or shipment, we're always here to help.

Email: info@soleris.pk

WhatsApp: +92 306 8610915

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (PKT)

Thank you for choosing Soleris. We appreciate your trust and look forward to delivering your order with care.